We accept patients that are both insured and self-funding. For insured patients, please contact your private medical insurer with regards to costs related to your treatment.

For self funding patients, the cost of an initial consultation is £250 (30 minute appointment) and follow-up appointments are £150. You may require diagnostic tests as part of your consultation. These attract further fees and are summarised below. It may be preferrable to consider a health screening or blood screening package.

Please do ask a member of the team with regards to costs and also for other tests that are not included below (e.g. blood tests).

As you are aware, healthcare has undergone dramatic changes in the past few years. High-deductible health plans are now a mainstay in the healthcare landscape. This means that more responsibility of payment is being placed on patients. We need to be sure that patient balances are paid in a timely manner. If you have ever stayed in a hotel or rented a car, you are familiar with the concept of having a credit card on file. Your credit card information is stored in a secure, encrypted manner and only accessed and charged if there is an outstanding balance due.

As of 2 August 2023 Berkshire Medical LLP (The Berkshire Clinic) has adopted a Credit Card on File Policy. At the time of registration, we will request your credit card information. Your credit card numbers will be encrypted and stored securely on our patient management software. Only the last 4 numbers of the debit/credit card are visible to us once encrypted.

Once we receive the remittance from your insurer we will charge any balance due to the card details provided at registration. If you have any questions about this payment method please speak to a member of our team.

Please note that all of your rights with respect to the use of your credit card will remain in effect. This new policy will in no way prevent you from being able to dispute a charge or question your insurance company’s determination of payment

What is a deductible and how does it affect me? An annual deductible (excess) is the amount you must pay out of pocket during the year for medical expenses before your insurance coverage begins to pay. For example, if your policy has a £2,000 excess , you must pay the first £2,000 of medical expenses before the health insurance company begins to pay for any services. This works just like the deductible for your car or homeowner’s insurance policy.

When do I have to pay for services? You, the patient, are ultimately responsible for all charges any time you receive medical care. You are expected to pay in full for your services until your excess and any applicable co-insurance payments are met.

How will I know when my deductible has been met? How will I know how much you are going to charge me? You can call your insurance company at any time to check on how much of your excess has been met. Some insurance companies provide this information on-line. Every time you receive medical services, you will receive notification from your insurance company with how much they paid or did not pay when they send you an Explanation of Benefits . We look at insurer remittances carefully to determine the amount that is to be paid by you, the patient. That is called the Balance Due.

But I always pay my bills, why me? We have to be fair and apply the policy to all of our patients. Keeping a credit card on file makes the check-out process easier, faster and more efficient and helps you to take care of the amount that you may owe.

What about identity theft and privacy? We are under strict rules and guidelines in terms of protecting patient privacy, and the credit card is considered protected health information. Credit card numbers are encrypted and stored securely on our patient management system. Once encrypted we can only see the last 4 digits of your debit/credit card.

What if I don’t have a credit card? You are welcome to pay any invoice up front with a debit/credit card using a secure payment link or you can also pay with a bank transfer, we do not accept cheque or cash. We understand there are legitimate reasons you may not have a credit card. In that case, you can pay using one of the above options. Payment for service is due upon receipt of your billing statement after your insurance plan processes your claim. If your account remains unpaid, subsequent statements will be sent to the address we have on file. When your balance is 60 days past due, your account will be turned over to a collection agency who will apply a collection fee. You will be dismissed as a patient from our practice.

When will my card be charged? We will submit your claim to your health insurance company if applicable. Once your insurance company processes your claim if there is any outstanding balance an invoice will be sent to you for payment. If you do not pay the amount due within 30 days, your credit card will be charged the Balance Due.

How will I know that you have charged my credit card? How do I get a receipt? You will receive an email receipt when your credit card is charged.

What charges will my card be used for? Your credit card will be used only when a balance becomes due.

What if my card is declined or expired? We will contact you to update the information. If your account becomes delinquent, you will be sent to collections.

What if I want to change the credit card on file? You can give us your new credit card number at any time.

What if I need to dispute my bill? We will work with you to understand if there has been a mistake. We will refund you via bank transfer if we or your health insurance company has made a billing error.